12/11/2024 Letter from the General Manager Regarding How to Read Your Utility Bill
Dear Cambrians,
Understanding your utility bill is essential for managing your water usage and payments effectively. We encourage all Cambria utility billing customers to take a moment to familiarize themselves with their utility bills. Understanding the layout of your bill will help ensure accuracy, identify key details, and clarify any questions you may have. To assist with this, we’ve provided an example of a typical utility bill below. Below is a guide to help you navigate the key sections of your bill:
1. Account Information
- Account Number: Unique identifier for your account.
- Service Address: Address where services are provided.
- Billing Period: Dates reflecting the cycle for which services are billed.
2. Bill Summary
- Previous Balance: Amount carried forward from your last bill.
- Payments: Payments received during the billing period.
- Adjustments: Any credits or charges applied.
- Current Charges: Charges for the current billing cycle, including base rates and usage fees.
- Amount Due: Total amount payable by the due date.
3. Usage Details
- Meter Readings: Displays current and previous readings in cubic feet or gallons.
- Consumption Graph: Compares your current usage to the same period in the previous year.
4. Charges Breakdown
- Water Base/Usage Fees: Charges for water service and consumption.
- Sewer Base/Usage Fees: Charges for sewer services.
- WRF Base/Usage Fees: Charges related to water reclamation facility.
5. Payment Options
- Online: cambriacsdca.municipalonlinepayments.com
- By Phone: Call 1-833-792-9627.
- By Mail or In-Person: See the remittance portion of your bill for details.
6. Important Messages
- Messages on your bill may include updates, reminders, or policy changes. Please review them carefully.
The CCSD bills bimonthly. Consumption charges are based on the amount of water delivered through your meter. Water and wastewater usage charges are computed by unit. One unit is equal to approximately 748 gallons.
CCSD Utility Service Bill ExampleOne unit is equal to approximately 748 gallons.
Water & Sewer RatesEffective July 1, 2024
Have You Signed Up for the Utility Billing Customer Portal?In May 2024, we launched a brand-new Utility Billing Customer Portal designed to make managing your utility account online more convenient and efficient. Effective June 1, 2024, the CCSD is no longer accepting electronic payments from ACI Payments.
Here’s what you can expect from the portal:
Easy Online Payments: Pay your water and sewer bill quickly and securely from the comfort of your home.
Account Management: You can easily view your billing history, track your usage, and update your account information.
Paperless Billing: Sign up for paperless billing and help us in our efforts to go green.
Notifications and Reminders: Set up alerts for due dates, payment confirmations, and other important notifications.
User-Friendly Interface: Our portal is designed to be intuitive and easy to navigate, ensuring a seamless experience.
Getting Started is Simple:
Visit our Utility Billing Customer Portal.
Register Your Account: Follow the registration instructions to set up your new portal account.
Explore Features: Once registered, you can explore all the new features that are available to you.
It’s important to remember that signing up to use the new utility billing customer portal is free. However, customers who wish to make credit or debit card payments on the portal will be charged a flat 3.70% fee. Residents already enrolled in our Autopay Program (Direct Debit) via their bank account do not need to re-enroll on this site. They will still have all the other great benefits of creating a utility billing customer portal, and their Autopay will continue to be automatically drafted on the due date.
Additional Ways to Pay Your Utility Bill
To make a payment online, please visit our Utility Billing Customer Portal.
Tyler Technologies charges a flat 3.70% fee to the customer, with no maximum transaction amount.
Payments can be made by phone with a debit, credit card, or an e-check, 24 hours a day, 365 days a year, by calling 833-792-9627.
Mailing Address:
Cambria Community Services District
P.O. Box 65
Cambria, CA 93428
There are some basic requirements to use Text Message Payments. You can enroll from IVR, and you have to store your credit card credentials. Upon enrollment, the user will receive a verification text to verify they enrolled.
Once a new bill is posted, the user will receive a text message with the corresponding details. The user would respond "Pay," and the payment would process with a confirmation number.
The IVR Number is (833) 792-9627.
By enrolling in Auto Pay, you understand that your account will automatically be drafted on the due date (the 10th of every other even month). If you schedule your payment after the date that payment is due, you may incur a late penalty, which, if left unpaid, can result in disconnection of service. Please visit our website to complete the required form to enroll in Auto Pay.
The CCSD drop boxes are located in the following locations:
- Side of the Building: A drop box is located on the side of the building facing the Redwood Center.
- Front Door of the CCSD Office: Another drop box is located at the front door of the CCSD office, located at:
2150 Main Street, #1-A, Cambria, CA 93428.
Acceptable forms of payment include checks and money orders. Please do not leave cash in the drop box.
The Cambria Community Services District Administrative Office accepts the following payment methods:
- Debit/Credit Cards
- Cash
- Checks
- Money Orders
Office Hours:
- Monday through Thursday: 10:00 a.m. to 4:00 p.m.
- Every Other Friday: 10:00 a.m. to 4:00 p.m.
- By Appointment: Available for in-person payments.
Lunch Closure:
- The office is closed daily from 12:00 p.m. to 1:00 p.m. for lunch.
Thank you for your continued support. Should you have any questions or need assistance understanding your bill, please don’t hesitate to contact our office at (805) 927-6223 during our business hours: Monday-Thursday and alternate Fridays from 10:00 a.m. to 4:00 p.m.
Sincerely,
Matthew McElhenie
